TECHNICAL SUPPORT
Immediate support
The following list of Frequently Asked Questions provides a trouble-shooting guide for the more common problems. Please quickly read through the questions below see if you can identify a solution.
If you are unable to find a solution to your system problem, SupportLink Australia provides 24-hour support for the Online Referral Management System. If you are unable to log in to the system, please call 0414 626 706.
Frequently Asked Questions
My token code doesn't work
If you are experiencing difficulties logging on using the GO3 Token, you may like
to work through the following checklist. However, if it all gets too hard or frustrating,
give SupportLink a call on 1300 656 200.
- Check the time on your PC. It must be as close as possible to the correct time to
ensure an accurate Response when your login is verified by the security software.
- Enter your email address, password and PIN before you activate
the token.
- If you are unable to activate your token, it may be faulty or have a flat battery.
Call SupportLink and ask for a replacement token.
I can't remember my password
You can ask the system to prompt you if you have forgotten your password. From the SupportLink Home page (www.supportlink.com.au), click 'Forgotten your password?' which appears in the Login section in the top left hand side of the page. The system will forward an email containing your password to your email address. The system will only send a password reminder to the email address to which it belongs.
The system is giving me an error
Occasionally you may experience difficulty logging in, or while you are doing something on the system.
It is much easier to diagnose a problem if you try to save the page, or do a 'cut and paste' of the entire message and email it to feedback@supportlink.com.au.
If you experience an error while logging on, you can occasionally fix it by completely closing your browser (ie Internet Explorer), then opening a new browser and trying again.
More Help
You will find more help topics at the Supportlink website.
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